Mapping your business (2 Days)


Mapping a business from end to end creates a strategic birds-eye view on what goes on in any business from marketing to producing to delivering full customer satisfaction. This gives clarity on what needs to be done, where people fit in and what contributions they make to achieve the business goals.

This course is highly practical and interactive, providing knowledge and skills an individual can apply immediately to map their own business or work area.

Course Overview:

  • Identify and Categorise Types of processes
  • Defining and developing a clear Value Proposition
  • Plotting the value chain from selling to customer satisfaction
  • Lead and lag Measures
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