Managing Customer Expectations
and Satisfaction (2 Days)

Customer care is one of the key focus points every business must master and manage. It costs 10 times more to get a new customer than to retain them. How do you “close the back door” to ensure every customer is an advocate for your business?

It is a highly practical and interactive course, providing knowledge and skills any entrepreneurial leader or manager can apply immediately back in their workplace.

Course Overview:

  • Determine levels of Customer Expectations
  • Pillars of Customer Excellence
  • Dealing with Difficult Customers
  • Measurements moving from Customer satisfaction to Customer loyalty
  • Maximising Social Media
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