Managing Customer Expectations and Satisfaction (2 Days)
Customer care is one of the key focus points every business must master and manage. It costs 10 times more to get a new customer than to retain them. How do you “close the back door” to ensure every customer is an advocate for your business?
It is a highly practical and interactive course, providing knowledge and skills any entrepreneurial leader or manager can apply immediately back in their workplace.
- Determine levels of Customer Expectations
- Pillars of Customer Excellence
- Dealing with Difficult Customers
- Measurements moving from Customer satisfaction to Customer loyalty
- Maximising Social Media
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